Shared Support Journey

Experiences shared with us

Feedback from the people who use our services, their families and our team.

From our community

Photographs shared with permission. The feedback below is presented separately, in the contributors' own words.

Participant and family experiences

These are individual experiences, shared in their own words. Everyone's circumstances and support needs are different.

Maureen and Rod, Liam’s parents

Shared Support Journey is a fantastic service, and we have been extremely happy with the support they provide to Liam.

It gives us great peace of mind knowing that Liam is in such capable and caring hands. The staff at Shared Support Journey are confident, professional, compassionate and brilliant at what they do.

We feel completely comfortable knowing that Liam is well supported, valued and cared for when he is with the team. We truly appreciate everything Shared Support Journey does for Liam and our family.

Thank you to the entire Shared Support Journey team for your ongoing support and dedication to Liam.

Jarred and Leanne

The staff at Shared Support Journey are friendly, supportive and encouraging. They genuinely care about their clients and always make sure they feel supported, respected and valued.

Susan is lovely and provides genuine support. She is approachable, caring and always takes the time to understand what is happening. Susan is very proactive and will get on top of any situation to make sure things are addressed and resolved.

All of the Shared Support Journey staff are there for their clients. They are very supportive, helpful and committed to providing the best possible support.

We are very happy with the service provided by Shared Support Journey and appreciate the care, encouragement and support they provide to Jarred.

Chris and Belinda

At Shared Support Journey, all the staff are friendly, caring and supportive. They always check in with us to make sure we are okay and that everything is going well.

The team are always helpful and willing to assist with organising appointments and services for Belinda. We really appreciate the support they provide and the time they take to make sure Belinda’s needs are being met.

It is reassuring to know that we have a team we can rely on and who genuinely care about Belinda and our family.

Hayley and Hayden, Leon’s parents

Shared Support Journey has been a blessing to our family. We only need to tell the team about the struggles or challenges we are facing, and the next time we hear from them, they already have a solution.

They are always there to have our backs and support us when we need it. The team genuinely cares about Leon and our family, and we know we can rely on them to help us navigate whatever challenges come our way.

Their support, understanding and commitment make such a difference to us.

What more could a client want?

We are so grateful to Shared Support Journey for everything they do for Leon and our family.

Staff experiences

A perspective from within our team, separate from participant and family feedback.

Sam, Shared Support Journey staff member

The best part of working with Shared Support Journey is feeling like I am part of a team. There is always constant support, especially when I need it, and I know I am never on my own.

I really enjoy the interactions between the staff and the clients. One of the most rewarding parts of my role is seeing the growth and progress of the clients and seeing them happy and enjoying themselves.

It is great to see clients achieve their goals and know that they are enjoying the services and support they receive. Being able to be part of their journey and celebrate their achievements is very fulfilling.

If I had to describe Shared Support Journey in three words, they would be:

Joy. Acceptance. Fulfilment.

I am proud to be part of the Shared Support Journey team.

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