Your rights, feedback and advocacy | Shared Support Journey

Choose the option that feels right for you

You do not have to contact Shared Support Journey before speaking with the NDIS Commission or an independent advocate. A family member, friend or advocate can help you raise a concern.

Talk with Shared Support Journey

You can share feedback or raise a concern directly with Susan. Ask for the complaints process, how your concern will be handled and how you will be kept informed.

Call 0418 870 268
Email Susan

Tell us if you need an interpreter, communication support or another way to contact us. Please ask for a suitable private channel before sending sensitive documents.

Contact the NDIS Commission

The NDIS Quality and Safeguards Commission handles concerns about the quality and safety of NDIS supports, providers and workers.

Call 1800 035 544
Monday to Friday, 9 am to 5 pm in South Australia, excluding public holidays.

Raise a concern with the Commission

For help with interpreters, TTY or the National Relay Service, see the Commission's contact options.

Get independent advocacy

An advocate can help you understand your rights, express your wishes or raise a concern. The organisations below are separate from Shared Support Journey.

You can contact them directly. Ask about eligibility, the issues they can help with and current availability.

Find an advocacy service

Independent advocacy in South Australia

DACSSA

Disability advocacy, including help to have your voice heard and raise concerns.

08 7122 6030
Request advocacy through DACSSA

Uniting Communities Disability Advocacy Service

Advocacy for people eligible for or receiving NDIS support, including disagreements about access or funding.

08 8202 5960
Country callers: 1300 886 220
das@unitingcommunities.org
Visit the service website

Independent Advocacy SA

Long-term, relationship-based advocacy for people with an intellectual disability, including people experiencing significant exclusion.

1800 999 884
Visit Independent Advocacy SA

Advocacy for Disability Access and Inclusion

Advocacy for people with disability and their families and carers in Adelaide and regional South Australia.

08 8340 4450
Country callers: 1800 856 464
Visit Advocacy for Disability Access and Inclusion

The SA Office of the Public Advocate directory lists further advocacy options.

Questions about an NDIA decision

NDIS access and funding decisions are made by the NDIA, not the NDIS Commission. If you disagree with a decision, check the review process promptly because time limits apply.

Read the NDIA guide to decision reviews
NDIA: 1800 800 110

Concerned about an adult's safety?

South Australia's Adult Safeguarding Unit offers advice about adults at risk of abuse.

1800 372 310
Monday to Friday, 9 am to 4 pm, excluding public holidays.
Adult Safeguarding Unit information

For immediate danger or an emergency, call 000.

External contact details checked on 10 September 2026. Services and availability can change. Check the linked organisation's website for updates.

Your rights and your voice